Avoid - Customer Service Agent Firstsource Solutions Employee Review

Thank you for taking the time to share feedback. The emotional wellbeing of our employees is a priority for us. It is saddening to hear that you felt stressed and we don’t want anyone feeling this way in work. We have a number of wellbeing initiatives and a great network of support for our staff. We hope you know about our Employee Assistance Program and availability of Mental Health First Aiders (MHFAs) who provide support, counselling and advice on all life matters. We encourage employees to have a chat to them about the stresses they are experiencing and they will provide suitable solutions. Also, we have recently increased our pool of MHFAs and have trained extra employees in a response to tackle the increase of issues being brought forward and this support will be imperative to dealing with the growing challenges. Employee centricity is one of our core values, which includes providing a helpful and supportive work environment for all our employees. We are sorry to hear your experience did not always match this. As you will know, we encourage all our employees to give us feedback at all stages of employment, through the HR teams, surveys and 'Happy or Not' stations. We want regular and constructive feedback so that we can continue to improve the experience of all our employees. We hope you took the opportunity to feed your experiences back through these channels while employed with us, and we wish you the best on your future endeavours.