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Firstsource Solutions

Engaged Employer

Most involves handling team of 15-30 members - Operations Team Leader Firstsource Solutions Employee Review

4.0
Nov 23, 2022
Recommend
CEO approval
Business Outlook

Pros

Great place to learn things and good for people who like to take challenges.

Cons

Your job is highly dependent on the onshore market situation. Clients keep changing sometimes.

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Firstsource Solutions Response
3y
Thank you for sharing your review. We are happy to know that you are enjoying your work and the learning opportunities available at Firstsource. As you mentioned, all employees are aware that our work volume is dependent on the onshore market. We ensure that our employees receive adequate training and support when they are reprofiled to other processes. Many employees see this as an opportunity to work on different campaigns or work types to enhance their skills and gain valuable experience. Wishing you a long and fulfilling career with Firstsource.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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