Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

Not Great - Customer Service Advisor Firstsource Solutions Employee Review

2.0

May 22, 2023

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Most other advisors great to work with, office can be fun to work in, can work from home, some managers can be good to work with or under, very much on a basis to basis case, mental health does seem to be something taken seriously and aren’t heavily scrutinised for taking time away from the phones for 5 mins

Cons

Pay is awful compared to the work and during my time working there, there has been pay issues for myself and other colleagues on a few occasions, then having to wait all most all the time, at least 2 weeks before getting it reimbursed (as pay is every 2 weeks) and sometimes even longer. Higher ups and most management on office floors have no idea what they are doing with the systems, can’t give good advice with questions, often refer to other advisors of a small selection of managers when they are not busy Rewards and incentives are awful for they work asked and abuse taking on the phones. Hours and rotating shift patters are really really bad, say good by to a social life. One weekend off a weekend. No real sense of progression If you have no other job offers try the place out. But if you have other offers or see other jobs you could get, go for that instead.

Firstsource Solutions Response

Thank you so much for this review. We appreciate the valuable feedback provided in this review. It is heartening to hear that our employees find the work environment enjoyable, with supportive managers who prioritize mental health. We are committed to maintaining and improving these positive aspects. We understand the frustration that can arise from a pay related issues . We encourage you to discuss this with your Manager and HR Manager. We will be happy to support you.

Explore other reviews about Firstsource Solutions

5.0

Dec 4, 2025

Patient advocate

Recommend

CEO approval

Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0

Jun 23, 2026

Revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.

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Jobs at Firstsource Solutions

Healthcare Collections Specialist

Remote

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Patient Financial Recovery Specialist

United States

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Customer Service Representative

Client Service Representative

Customer Service Representative

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Not Great - Customer Service Advisor Firstsource Solutions Employee Review

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