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Firstsource Solutions

Engaged Employer

Chat with costumers - Bpo Non Voice Process Firstsource Solutions Employee Review

4.0
Aug 24, 2023
Recommend
CEO approval
Business Outlook

Pros

About us clients process deal with finance

Cons

Traveling and cab services , salary

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. Our commitment to providing valuable financial services to our clients is unwavering. We understand the importance of delivering excellence in this area and will continue to invest in processes and resources to ensure client satisfaction. We are committed to enhancing our service delivery by investing in training and resources to ensure that our employees have the tools and support they need to excel in their roles. We are actively reviewing our travel policies and procedures to minimize the impact on our employees and offer more balanced and flexible solutions.We understand the significance of competitive compensation. We are in the process of reviewing and adjusting our salary structures to ensure that our employees are compensated fairly for their skills and contributions. We are exploring opportunities to provide language training and resources to improve English language skills among our employees, ensuring they have the confidence to excel in their roles. Your feedback is integral to our efforts to enhance your experience

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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