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Firstsource Solutions

Engaged Employer

Can always improve - Quality Analyst Firstsource Solutions Employee Review

4.0
Sep 29, 2023
Recommend
CEO approval
Business Outlook

Pros

My leadership is supportive, my hours are flexible, I work remotely

Cons

Internally prompted employees make less than external hires

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Firstsource Solutions Response
2y
Thank you so much for taking the time to leave us feedback. We greatly appreciate your feedback about our supportive leadership, flexible work hours, and remote work opportunities. We are committed to providing a positive and empowering leadership environment. Our leaders play a crucial role in fostering your growth and success within the company. Our goal is to provide an environment where you can manage your work in a way that suits your needs and lifestyle. Your hard work and dedication are at the core of our success, and we want to ensure that your compensation reflects the value you bring to our organization. Due to this, we are committed to reviewing and fine-tuning our compensation structures to ensure that employees, whether promoted internally or hired externally, are fairly and competitively compensated. We appreciate you taking the time to share your thoughts. Your insight will assist us when reflecting on how to make improvements to our process in the future.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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