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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Dodgy as - Employee Firstsource Solutions Employee Review

      1.0
      Jan 18, 2024
      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent building, some decent people.

      Cons

      Systemic racism, sexism and bullying. Working hours are grim. Everyone wants to get out, it's depressing, no one likes their job in my team. HR team cannot be trusted, spread gossip as well. IT are useless now that Aaron left. Payment portals are absolutely rubbish, really complicated ways of working. Management all in relationships with different people on the sly. Open drug taking and drinking at work too, people eating sandwiches on the toilets. Always ropey people outside too, office isn't safe. It's the worst place I've worked.

      avatar
      Firstsource Solutions Response
      1y
      Thank you so much for taking the time to leave us feedback. We’re glad to hear that you find the building to be decent and appreciate the positive interactions with some of your colleagues. We understand that grim working hours can affect morale and productivity. We have work schedules and Rosters to improve flexibility and work-life balance. We are committed to maintaining a safe and professional work environment. Clear communication is a cornerstone of our success. We have implemented measure to enhance communication channels, promote transparency, and minimize misunderstandings, fostering a more collaborative and informed work environment.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      1w
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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