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      Firstsource Solutions

      Engaged Employer

      Firstsource Solutions reviews

      Nice perks - Customer Service Advisor Firstsource Solutions Employee Review

      4.0
      Feb 23, 2024
      Customer service advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Not a bad company good perks and incentives to do well

      Cons

      Starting off is difficult especially work from home as getting the managers help is sometimes difficult due to them not being always available

      avatar
      Firstsource Solutions Response
      2y
      Thank you for your positive feedback! We believe in recognizing and rewarding excellence. Through incentives and rewards programs, we aim to inspire and encourage our team members to achieve their goals and exceed expectations. It's important for both employees and managers to establish clear communication channels and expectations, especially in remote settings, to address any concerns or questions effectively. We schedule regular check-ins to ensure that employees receive the necessary guidance and support to succeed in their roles. We understand challenges that new staff faces when transitioning into the learning system, especially when it comes to listening back to calls. So we provide additional support and resources during this period can that ease the transition and facilitate a smoother onboarding experience

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      1w
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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