Does Firstsource Solutions pay their employees well?

According to anonymously submitted Glassdoor reviews, Firstsource Solutions employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Firstsource Solutions. This rating has improved by 6% over the last 12 months.

How satisfied are employees working at Firstsource Solutions?

84% of Firstsource Solutions employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Firstsource Solutions 3.9 out of 5 for work life balance, 4.0 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Firstsource Solutions?

Customer Service Representative (327) , Team Leader (163) , Customer Service Advisor (152) , CSA - Customer Service Associate (146) , Customer Service Associate (128) , Senior Associate (108) , Senior CSA (80) , Senior Analyst (72) , Analyst (68) , Associate (68) , Assistant Manager (64) , Customer Service (60) , Customer Service Representative (CSR) (57) , Senior Customer Service Associate (57) , Process Leader (56)

What are the pros of working at Firstsource Solutions according to real employee reviews?

"Some great people however few and far between" ((in 140 reviews)); "good work environment and supportive" ((in 128 reviews)); "Good work culture and learning" ((in 98 reviews)); "Growth Opportunities: FirstSource Solutions is a company that invests in the professional development of its employees." ((in 94 reviews)); "My TL was awesome ...It was work from home and good Process." ((in 93 reviews))

What are the cons of working at Firstsource Solutions according to real employee reviews?

"Low salary for rank and file" ((in 175 reviews)); "Unorganized and chaotic at times pay is low" ((in 151 reviews)); "Long hours... NPS (survey) gives customers too much power and control over whether you get paid your bonuses or not." ((in 43 reviews)); "No job security and communication with HR's will be very worst." ((in 38 reviews)); "communication is poor" ((in 20 reviews))

What are employees saying about Firstsource Solutions layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Firstsource Solutions layoffs and their outlook for job security at Firstsource Solutions in 2026.

What are the top reviewed Firstsource Solutions locations?

Louisville , Colorado Springs , Rockford , Lake Katrine , Fort Scott , Amherst , Miami , Atlanta , Buffalo , Tampa , Salt Lake City , Kingston , New York , Houston , Dallas , Palm Bay , Chicago , Belleville , Columbus , Eugene , Spartanburg , Birmingham , Charlotte , Chattanooga , Memphis , Indianapolis , Cincinnati , Las Vegas , Detroit , Grand Rapids

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Firstsource Solutions

Firstsource Solutions reviews

Employee centric - Assistant Manager Firstsource Solutions Employee Review

4.0

May 21, 2024

Assistant manager

Recommend

CEO approval

Business Outlook

Pros

**Employee-Centric Company Review** * Empowers employees with decision-making authority. * Provides ample opportunities for professional development. * Fosters a culture of open communication and feedback. * Prioritizes employee well-being and work-life balance. * Offers competitive benefits and compensation packages. * Recognizes and rewards employee achievements. * Encourages employee involvement in company decision-making. * Creates a positive and inclusive work environment. * Listens to and values employee perspectives. * Invests in employee training and development programs.

Cons

**Cons:** * Limited growth opportunities within the company. * Below-average compensation and benefits package. * High workload and long working hours. * Lack of work-life balance. * Poor communication from management. * Insufficient resources and support for employees. * Unclear company goals and objectives. * Limited opportunities for professional development. * Disorganized and inefficient work processes.

Firstsource Solutions Response

Thank you so much for taking the time to leave us feedback. We are committed to being an employee-centric company. We empower our team members by granting them decision-making authority, which fosters a sense of ownership and accountability in their roles. We offer ample opportunities for professional development, ensuring that our employees can continuously grow and advance their careers. Open communication and feedback are integral to our culture, as we believe that transparency and dialogue lead to a more engaged and motivated workforce. Prioritizing employee well-being and work-life balance is central to our values, and we strive to create an environment where our team can thrive both professionally and personally. We have created more pathways for career advancement within the company. Our goal is to enhance our compensation and benefits packages to better meet the expectations and needs of our employees.

Explore other reviews about Firstsource Solutions

5.0

Dec 4, 2025

Patient advocate

Recommend

CEO approval

Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0

Jun 23, 2026

Revenue cycle billing specialist

Recommend

CEO approval

Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

Firstsource Solutions Response

Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.

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Jobs at Firstsource Solutions

Sr. Provider Enrollment Specialist

Team Lead - Eligibility & Enrollment

Quality Control Analyst II

United States

View job

Mailroom Associate- In Office Louisville KY

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Employee centric - Assistant Manager Firstsource Solutions Employee Review

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