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Firstsource Solutions

Engaged Employer

Dead end job, long hours low pay. - Customer Representative Firstsource Solutions Employee Review

1.0
Aug 24, 2024
Recommend
CEO approval
Business Outlook

Pros

You can work more if you want, work from home and pay on time.

Cons

Long hours, no bonus. Low study flexibility. No support, constantly changing managers. Hire you for one job then ask you to do something else like sales.

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Firstsource Solutions Response
1y
Thank you for sharing your detailed feedback. We appreciate your perspective and are glad to hear that you find the work-from-home option and timely payments to be positive aspects of your experience. We understand your concerns regarding long hours, lack of bonuses, and limited study flexibility. We also recognize the challenges posed by frequent changes in management and the shifting job responsibilities. Your advice on providing more support and training is well noted. While we offer multiple training programs aimed at career growth, we are committed to improving support for all staff and ensuring that training is effectively tailored to meet the needs of different roles.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1w
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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