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      Firstsource Solutions

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      Firstsource Solutions reviews

      Was okay but there’s room for improvement - Customer Service Representative Fraud Specialist Firstsource Solutions Employee Review

      3.0
      Nov 21, 2024
      Customer service representative fraud specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Quite an easy job. The role itself is alright. I started out in personal banking and after six months, moved into the fraud team. Fraud is so, so much better than personal banking. Money is alright for a call centre but could be better due to the high cost of living right now. Paid fortnightly. There are opportunities to progress at the company. Can work from home but it takes a long time before you’re able to. Friendly staff.

      Cons

      Training is awful and rushed. You are in no way prepared for calls by the time that training is over. You just have to learn on the job. Team leaders seem to only care about our statistics as that’s what makes them look good, rather than our customer service or call quality so, y’know, our actual job… Headsets are awful. You’re constantly having to repeat yourself as the customer cannot hear you which is ridiculously frustrating. People are burnt out because there isn’t enough staff. It’s constant back to back calls. There’s no managers available when you need help - you’re just told to message the teams chat which people take ages to reply to so you’re leaving the caller on hold for a long time. Systems are outdated and crash a lot or take ages to load. Money wasted on pizza days won’t fix low staff morale - fixing the above does. There’s a reason why there is a huge turnover in staff, it’s a shame because the company has huge potential.

      avatar
      Firstsource Solutions Response
      1y
      Thank you for sharing your experience with us. We're glad to hear that you found the job itself manageable and enjoyed the opportunity to transition into the fraud team. However, we're concerned about your comments regarding the training process and team leader support. Our goal is to ensure our colleagues are well-prepared and feel supported in their roles, and we'll take your feedback into account as we continue to improve our training and management practices. We appreciate your suggestion about better equipment and will consider this as well. Lastly, we understand that pizza might not always be the most effective way to show appreciation, and we continually explore alternative ways to reward hard work through our reward programme.

      Explore other reviews about Firstsource Solutions

      5.0
      Dec 4, 2025
      Patient advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team support from everyone

      Cons

      Not much pto and policy change

      3.0
      Jun 23, 2026
      Revenue cycle billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote, Company provides equipment, No Weekends. Gain your experience and move on!

      Cons

      People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

      avatar
      Firstsource Solutions Response
      1w
      Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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