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Firstsource Solutions

Engaged Employer

Managment of comcast is worst - Senior Customer Service Representative Firstsource Solutions Employee Review

1.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Job security is there they will never remove you insted transfer

Cons

Fake promises done we were working in the chat department which got rammed down so they ask to work for same process in voice condition was that we will get 10k extra insentive as we were transfree from chat to voice and was said after 3 month we will have hr discussion and will give the same on paper as per performance but after 3 months they didnt give us any thing onpaper and told we are over staff so we will decrease that extra incentive from 10k to 5k and you will get onpaper salary in july ssly managment is fukcd up they dont have any humanity

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Firstsource Solutions Response
1y
Thank you for your honest feedback. We understand your concerns regarding the incentive changes after the transition from chat to voice and the lack of clear communication about the adjustments. We sincerely apologize for any confusion or frustration caused by this situation. We encourage you to have an open discussion with HR or your management team so that your concerns can be addressed directly and any misunderstandings clarified.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
2d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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