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Firstsource Solutions

Engaged Employer

Firstsource experience - Senior Associate Firstsource Solutions Employee Review

5.0
Jun 11, 2025
Recommend
CEO approval
Business Outlook

Pros

Career opportunity Always understand employees needs Always felt heard. This company always give preference and priority to the employees in terms of promotion and career path.

Cons

I wouldn't say anything in terms of disadvantage. Because I do remember the day I walked into firstsource for interview and this person Kiran Joy was just amazing and responsive in terms of all my interview rounds. Post which the on-boarding transition was just great where had the opportunity to meet our Head of department Karishma and Vivek. Both of them lead by example to all of us and we are always admire the way they work and we feel so motivated. I still look upto them and see myself one day to be in that position. I have always been on top my game, make sure to meet all my stats on a monthly basis and top the floor. My motive is always keep the customer happy when they end the chat and make them feel that we always here to serve. I wouldn't end this note mentioning about my Team leader Judith who has and will be still a great support and mentor in all that I do on a daily basis. Supports me to grow in this industry and we have all the exposure to learn new skills to floor walk and support the new batches and improve our skill set. She's just amazing and love to work along in the same team and my fellow team members are just amazing we always sit together and learn from each other. And my trainer Asim who is down to earth person and who always helps me out in all process clarification and make sure he sit next to us and help us understand He's been a great trainer and mentor and always support me in terms of personal growth. I love this place and would like to see myself in a good position in days to come.

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Firstsource Solutions Response
1y
Thank you so much for your heartfelt and inspiring feedback! It’s truly rewarding to hear how positively your journey at Firstsource has shaped your personal and professional growth. We’re especially happy to know that you’ve consistently felt heard, supported, and valued — this reflects the kind of employee-centric culture we strive to uphold. Your appreciation for leaders like Kiran Joy, Karishma, Vivek, Judith, and Asim speaks volumes about the strong mentorship and collaborative spirit within your team. We're excited to see where your journey takes you and are confident, you'll continue to grow and inspire others along the way.

Explore other reviews about Firstsource Solutions

5.0
Dec 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Great team support from everyone

Cons

Not much pto and policy change

3.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Cons

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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Firstsource Solutions Response
1d
Thank you for taking the time to share your feedback. We are glad to know of your satisfaction with our company-provided equipment and the working schedule you were provided. Our Procurement and IT team work diligently to provide day-to-day kit delivery and set up support and though scheduling varies by role, we work hard to maintain a workflow that promotes a work life balance and personal wellness. We are sorry to hear of your dissatisfaction surrounding your benefits, pay, and leadership communication. Though we constantly review our benefits and pay structures to ensure that they meet market standards, we understand that not every offering will be satisfactory for all circumstances. We hope that you had a chance to review our free support options and wellness initiatives as our HR team is always available to advise regarding additional resources. We value your remarks regarding your leadership and training as we consistently review our working models to improve our employee onboarding and integration. Thank you again for your review. We wish you the best in your future endeavors.
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