Just don't do it - QA Analyst H&R Block Employee Review

2.0
Jun 24, 2024
Recommend
CEO approval
Business Outlook

Pros

If you are lucky enough to have a lead who cares, it makes things easier. But they expect Seniors to do Lead jobs and Leads to do Managers jobs.

Cons

Despite working a minimum of 40 hours a week, you are not considered full time. You are required to furlough (yes, unpaid time off) for at least 8 weeks so they can work around their own policies for benefits eligibility. Despite annual hours worked divided by 52 weeks being more than 40 hours/week, you are still considered Seasonal. Despite being a tax company, they struggle with getting paycheck withholding correct and sometimes randomly start withholding for another state. Because you can't actually talk to payroll directly, nothing is ever done. You talk to someone at a call center who becomes the middleman for communication but the initial person you talk with doesn't follow the case and it is just a random person each time you call which means you have to go through the entire set of information each time. I gave up trying to get my withholding corrected after 2 years.

Explore other reviews about H&R Block

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved the people I worked with and the environment.

Cons

Tax pros were overly stressed and it made my job more difficult.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

H&R Block provides thorough training, and employees should expect to study continuously throughout the season. The training is valuable and helps build a strong understanding of tax preparation. There are opportunities to "level up," and advancing through the certification levels can lead to higher pay over time. Management is approachable and readily available when assistance is needed.

Cons

The position is seasonal, and the starting pay is $12 per hour. During peak tax season, employees may work very long hours—sometimes up to 10 hours a day, 6 to 7 days a week—which can be physically and mentally exhausting. In my first month, I also found that some of the staff were not especially welcoming, which made the initial adjustment more challenging.

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