Leadership and Employees that care - Customer Delivery Manager PROS Employee Review

4.0
Dec 16, 2019
Recommend
CEO approval
Business Outlook

Pros

CULTURE! Employees and Management that genuinely care about the customer, the company and (most importantly) each other. The company also continues to put very strong emphasis on R&D. A very strong range of benefits in a climate where many corporations are cutting back.

Cons

"Sometimes we care too much and work too hard." As cliche as it sounds, that genuine care means our teams risk burnout, at times. PROS needs to continue working to improve capacity (through disciplined hiring) and competence (through comprehensive training of new hires) to minimize burnout and ensure consistency in our delivery to customers.

Explore other reviews about PROS

5.0
Jul 18, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Great people, interesting work, and a positive environment.

Cons

No significant cons from the experience.

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, great benefits and culture. Diversity and Inclusion was evident in their celebrations and ERGs. The people in leadership led with intention and respect.

Cons

Although it was diverse, it lacked diversity in upper leadership. No Black people at the C-suite level and none (that I was aware of) at the VP or director level.

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