What's worse than terrible? - Retention Specialist Quince Employee Review

1.0
Oct 14, 2025
Recommend
CEO approval
Business Outlook

Pros

None. We don't even get paid on time.

Cons

I've worked at plenty of startups before and Quince is the absolute worse. Every aspect of this position is terrible. As a retention specialist we are supposed to get bonuses at the first check of every month and that bonus never comes when it's supposed to and there is never any clear communication on when it can be expected. The bonus structure itself is terrible and from what they expect we don't make enough money. Also the benefits are horrible. The health insurance is laughable and expensive, and you only get 2 paid holidays which are Thanksgiving and Christmas. There is no work life balance. I've never been at a company where the higher ups know of a detrimental problem and do nothing about it because it doesn't directly affect them until Quince. And unless you're dubbed a golden child or apart of an alternative lifestyle, the culture is trash and toxic. They preach promoting from within, but that's also a lie.

Explore other reviews about Quince

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication in a start-up environment. Growth opportunities are truly endless, and you are supported in pursuing a position and career that suits you best within the company. Management is always a message away and never afraid to step in and advocate for you and what you need. Truly not another company that does it the way that Quince does.

Cons

Truly, no real cons to think of at this time.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

decent pay, but not enough for what they expect out of you, the queue for interactions was backed up consistently nearly every single day by 500+ interactions. free clothes from store credit they give you, other than that, nothing special.

Cons

micromanaged constantly, i was fired over my CSAT rating being off mark by 0.02 % due to mental health after a family member passed away. they gave me an attendance point for having to leave work an hour and a half early due to the call my grandmother was dead from cardiac arrest. literally one of the most heartless HR teams I have ever had the displeasure of working with. They are negligent with your bonus checks, take forever to get back to you, and will fire you the first real opportunity they get so they can continue paying the minimum acceptable entry level wage.

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