Retention specialist - Rentention Specialist Quince Employee Review

3.0
Feb 19, 2024
Recommend
CEO approval
Business Outlook

Pros

You can work anywhere in the world off your own device for this job since they don’t provide you with a computer or labtop. Email and live chat no phone if you don’t want to be on the phone team.

Cons

For the amount of work you do daily and volume of customers you talk to via chat, the job doesn’t pay enough. This job is for young people out of college or someone who doesn’t pay a lot of monthly bills. Quince has a lot of product issues where a lot of customers complain about quality, not receiving items after they are delivered, items missing, items damaged/defective etc.

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Quince Response
2y
Thank you so much for the thoughtful feedback. First, we’re so glad to hear that you value the flexibility of being able to work from anywhere! That’s one of my favorite things about working at Quince too. Regarding compensation, we appreciate your feedback and take it seriously. In fact, this summer we’re doing an exercise to evaluate our pay against external benchmarks and align it to the talent we’re looking to attract. Every single employee at Quince will be reviewed and have their role benchmarked. Thank you again for taking the time to submit the feedback. If you’re open to it, we’d love it if you'd consider reaching out directly to peopleops@onequince.com to discuss your experience further and work through solutions together.

Explore other reviews about Quince

5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Growth: After the required 90-day probationary period, growth is definitely encouraged. Managers are very supportive and will even set aside time to talk through career goals, development, and future opportunities if that's something you're interested in. Supportive management: During your first 90 days, you'll have weekly one-on-ones with your manager to review your metrics, discuss any areas for improvement, and ask questions. It's a great opportunity to learn and make the most of one of your biggest resources: your manager. Efficient meetings: Weekly team meetings are short, focused, and productive—there really aren't unnecessary meetings, which is a breath of fresh air. They also focus on transparency throughout the company. Even after this time frame, you still have one-on-ones with your manager on a biweekly or monthly basis. Collaborative team culture: From day one, you're part of a team where asking questions is encouraged. Slack channels make it easy to get help, and teammates are always willing to support one another. Your teammates and peers are also important resources. Recognition: There's a company-wide Slack channel where people recognize each other's accomplishments with virtual tacos for great customer service, helping teammates, and other wins. It's a fun way to celebrate successes and build a positive culture.

Cons

You need to be proactive: This isn't an environment where people will always come to you. You have to be comfortable reaching out, asking questions, and connecting with managers or other teams when you need information. Taking initiative is expected and appreciated. High expectations for growth: This is a company that really values people who want to grow. You're expected to continue learning, step outside your comfort zone, and take initiative. If that's something you enjoy, there are plenty of opportunities to develop.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

decent pay, but not enough for what they expect out of you, the queue for interactions was backed up consistently nearly every single day by 500+ interactions. free clothes from store credit they give you, other than that, nothing special.

Cons

micromanaged constantly, i was fired over my CSAT rating being off mark by 0.02 % due to mental health after a family member passed away. they gave me an attendance point for having to leave work an hour and a half early due to the call my grandmother was dead from cardiac arrest. literally one of the most heartless HR teams I have ever had the displeasure of working with. They are negligent with your bonus checks, take forever to get back to you, and will fire you the first real opportunity they get so they can continue paying the minimum acceptable entry level wage.

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