Awful - Retention Specialist Quince Employee Review

1.0
Jul 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Can't think of any pro's.

Cons

Working for Quince has been interesting. Nothing makes sense and quality members of leadership mysteriously leave. Somehow, it's always the members of leadership that recently had a kid, have kids, or are pregnant which doesn't leave a good impression with me as a parent. The amount of parents I've seen "leave" unexpectedly leaves me uneasy about my job security to where I'm burning myself out every single day without a day off to make sure I'm here and doing my best, but even my best constantly gets critiqued and put down. The same person who constantly causes issues within the retention specialist role, is still the head of customer excellence and somehow sticks around. There's been multiple reviews about them and emails received to the whole company as a call to action to improve leadership style, but it's clear they have not done the work to do so and continue to tear down employees that are parents. Work life balance should be a thing here, but it's very evident that it's not with who is leading the department.

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Quince Response
1y
Thank you for sharing your experience. We’re sorry to hear that you haven’t had a positive experience at Quince. We recognize the importance of work-life balance, especially for parents, and we take concerns around this very seriously. Ensuring that all employees feel supported and secure in their roles is a top priority for us. We’d like to address the feedback you’ve shared about leadership and turnover. We understand that unexpected departures can raise questions, and while we can’t comment on individual cases due to privacy, we’re committed to creating a more transparent and supportive environment for all team members, regardless of the situation. We are working on improving our leadership structure and providing better support to managers to ensure that they’re fostering a culture where everyone can thrive. Your feedback about burnout and feeling that your best efforts aren’t recognized is heard. It’s crucial to us that employees feel valued and that their contributions are acknowledged. We encourage you to reach out to HR or your direct manager so we can better understand your situation and provide support. Thank you again for your feedback and for being a part of the team! If you'd ever like to chat with the People team to support the evolution of our culture, consider reaching out directly to us at peopleteam-us@onequince.com. Warmly, Head of People (US), Quince

Explore other reviews about Quince

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great communication in a start-up environment. Growth opportunities are truly endless, and you are supported in pursuing a position and career that suits you best within the company. Management is always a message away and never afraid to step in and advocate for you and what you need. Truly not another company that does it the way that Quince does.

Cons

Truly, no real cons to think of at this time.

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

decent pay, but not enough for what they expect out of you, the queue for interactions was backed up consistently nearly every single day by 500+ interactions. free clothes from store credit they give you, other than that, nothing special.

Cons

micromanaged constantly, i was fired over my CSAT rating being off mark by 0.02 % due to mental health after a family member passed away. they gave me an attendance point for having to leave work an hour and a half early due to the call my grandmother was dead from cardiac arrest. literally one of the most heartless HR teams I have ever had the displeasure of working with. They are negligent with your bonus checks, take forever to get back to you, and will fire you the first real opportunity they get so they can continue paying the minimum acceptable entry level wage.

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