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Quince

Engaged Employer

Quince reviews

Not worth the employment - Customer Retention Specialist Quince Employee Review

1.0
Aug 12, 2024
Customer retention specialist
Recommend
CEO approval
Business Outlook

Pros

Decent pay I guess but not worth it.

Cons

Lack of support from management or team. Only care about the numbers.. quantity over quality of work. Had 3 different managers and 2 different team leads while only working there for 4 months. Hiring process is very unorganized and the application itself is ridiculous for a CS role. Training also does not fully prepare you for this role.

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Quince Response
1y
Thank you for your feedback. We’re sorry to hear that your experience at Quince didn’t meet your expectations. We recognize that having multiple changes in leadership within a short time can be disruptive, and we’re always working on creating more stability within our teams to ensure employees receive the support they need. We also hear your concerns about the hiring process and training. We’re in the process of refining our onboarding programs to better equip new hires for success in their roles. Ensuring that our team members feel prepared and supported is a priority, and we’re committed to improving this aspect of the experience. While we do have targets to hit, we are working on balancing quality and quantity and ensuring that all employees feel valued beyond just numbers. Your feedback will help us continue to improve in these areas. We appreciate your advice about management, and we’re taking steps to improve leadership support and development across the organization. Thank you again for taking the time to share your experience, and we wish you the best in your future endeavors.

Explore other reviews about Quince

5.0
Jul 20, 2026
Retention specialist
Recommend
CEO approval
Business Outlook

Pros

Great communication in a start-up environment. Growth opportunities are truly endless, and you are supported in pursuing a position and career that suits you best within the company. Management is always a message away and never afraid to step in and advocate for you and what you need. Truly not another company that does it the way that Quince does.

Cons

Truly, no real cons to think of at this time.

1.0
Jul 15, 2026
Retention specialist
Recommend
CEO approval
Business Outlook

Pros

decent pay, but not enough for what they expect out of you, the queue for interactions was backed up consistently nearly every single day by 500+ interactions. free clothes from store credit they give you, other than that, nothing special.

Cons

micromanaged constantly, i was fired over my CSAT rating being off mark by 0.02 % due to mental health after a family member passed away. they gave me an attendance point for having to leave work an hour and a half early due to the call my grandmother was dead from cardiac arrest. literally one of the most heartless HR teams I have ever had the displeasure of working with. They are negligent with your bonus checks, take forever to get back to you, and will fire you the first real opportunity they get so they can continue paying the minimum acceptable entry level wage.

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