Literally the Worst Place I've Ever Worked - Retention Specialist Quince Employee Review

This was easily one of the most intense and disheartening work experiences I’ve ever had. While the training was solid, it quickly became clear that the environment thrives on internal competition rather than collaboration. Retention specialists are siloed under individual managers, and you're essentially competing against your peers ALL DAY EVERY DAY. Performance metrics are highly visible and color-coded like a leaderboard, which adds a constant pressure to perform rather than encouraging a team spirit or pride for your work. You meet weekly with your team lead to go over metrics, and even a single negative customer review can significantly impact your standing - regardless of context or nuance. There’s little interest in understanding the "why" behind the numbers, just the numbers themselves. It felt incredibly demoralizing. Beyond that, I was surprised to learn that customer reviews on the website are curated - they flat out exclude 1–3 star reviews, which is deeply dishonest. The products themselves are low quality items from India or China, which are what most of the negative reviews are about. In short, the goods are trash. Perhaps the most troubling aspect is their hiring model. New hires come in “waves,” and during the three-month trial period, you're essentially in a race to outperform the people you were hired with. Those who meet the steep expectations are rewarded with full-time roles. Those who don’t? They're replaced by the next wave. It’s a high-turnover, high-stress system that prioritizes output over people. In the end, I felt the company lacked a real sense of community, support, or integrity. I genuinely hope they reconsider how they treat their employees and the values they lead with moving forward. RUN RUN RUN RUN RUN.