Is Equitable a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Equitable have rated their employer with 3.1 out of 5 stars in 23 Glassdoor reviews. This is a lower than average score with the overall rating of Equitable employees being 3.4 out of 5 stars. Search open Customer Service Representative Jobs at Equitable now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Equitable .

Does Equitable pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Equitable with 3.0 out of 5 stars based on 23 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Equitable.

What are the top reviewed jobs at Equitable?

Financial Advisor (90) , Financial Professional (51) , Customer Service Representative (28) , Financial Consultant (26) , Intern (25) , Manager (23) , Director (20) , Lead Manager (18) , Internal Wholesaler (14) , Senior Manager (14) , Senior Associate (13) , Administrative Assistant (11) , Business Analyst (11) , Internship (7) , Case Manager (6)

What are the pros of working at Equitable according to real employee reviews?

"great people to work with" ((in 80 reviews)); "I worked with a lot of great people and they had really good benefits." ((in 70 reviews)); "Good work life balance" ((in 45 reviews)); "Caring culture Great vision from leaders Remote work available A lot of internal growth" ((in 36 reviews)); "Work from home capability and flexibility are nice." ((in 23 reviews))

What are the cons of working at Equitable according to real employee reviews?

"Management poor and not experienced" ((in 37 reviews)); "Poor managers who provide no career guidance." ((in 24 reviews)); "Salary low for responsibilities given" ((in 22 reviews)); "No training for managers." ((in 18 reviews)); "There have been lots of layoffs." ((in 15 reviews))

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Equitable

Equitable Customer Service Representative reviews

3.1

17% would recommend to a friend

(23 total reviews)

Mark Pearson

10% approve of CEO

18% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Compensation and benefits

2.5

Culture & values

2.4

Career opportunities

2.3

Senior management

1.9

Work/Life balance

Customer Service Representative employees have rated Equitable with 3.1 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Equitable is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

23 reviews

5.0

Sep 16, 2020

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Everybody is willing to help everyone. Room for growth, positive attitudes.

Cons

Working with customers who are frustrated or angry all the time.

1.0

Dec 24, 2019

Legal Action

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

M-F Pay is decent Decent PTO for a CSR job

Cons

When u decide to leave the company.....A certain manager in the call center doesn’t like to approve your last timesheet so u can get paid on time.

5.0

Jan 23, 2019

working at AXA is great opportunity, a special culture.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Employee welfare one of the best programs in the world.

Cons

compensations and benefits are not as expected.

Viewing 19 - 21 of 23 Reviews

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Jobs at Equitable

Wealth Planning Associate, Client Success (HYBRID OR REMOTE)

Financial Professional Advisor (REMOTE)

Advisor Assist Financial Professional (HYBRID OR REMOTE)

Regional Vice President, Group Retirement Pac NW (REMOTE+TRAVEL)

Senior Innovation Analyst (HYBRID)

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Equitable

Equitable Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company

Legal Action

working at AXA is great opportunity, a special culture.

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