Is Express Scripts a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at Express Scripts have rated their employer with 3.0 out of 5 stars in 127 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Client Support Analyst Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at Express Scripts .

Does Express Scripts pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at Express Scripts with 3.1 out of 5 stars based on 127 anonymously submitted employee reviews. This is 3.2% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at Express Scripts.

How happy are Client Support Analyst professionals working at Express Scripts?

69% of Client Support Analyst employees at Express Scripts would recommend their employer to a friend. This rating has increased by 108% in the past 12 months. Client Support Analyst professionals have also rated Express Scripts with a 2.9 rating for work-life-balance, 3.5 rating for diversity and inclusion, 2.6 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Client Support Analyst reviews

3.0

69% would recommend to a friend

(127 total reviews)

Tim Wentworth

32% approve of CEO

15% positive business outlook

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Client Support Analyst employees have rated Express Scripts with 3.0 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have an average working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

127 reviews

4.0

May 13, 2012

overall, satisfying

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The reward of knowing I'm helping people obtain the medications that are needed; assisting pharmacists, adjusters & prescribers with the proper care of their patients/clients. Educating people can be very rewarding.

Cons

Dealing with lazy people that assist as little as possible(my coworkers or others). Pharmacies that refuse to call to assist patients with medication authorizations and doctor's offices that refuse to fax/call in prescription for their patients or insist on a fee for faxing presciptions.

1.0

May 31, 2011

This place has gone down hill very quickly.

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good paid time off and nice building.

Cons

The leadership at ESI is not educated and not classy. This is a very dysfunctional and hostile workplace. This is the worst place I have ever worked in my entire life!

1.0

Jan 14, 2011

Chaos, Fire drill....EVERYDAY

Account manager

Recommend

CEO approval

Business Outlook

Pros

pay is decent, nice building to work in

Cons

Middle management keeps pressing employees to work more and more hours, both in the office and out. In addition, it seems that middle management is less and less educated about specific issues in their deparments. They constantly consider every 'problem' a crisis and pull every fire alarm they can reach. Then at the end of the year, you are judged by a panel of middle management to see how worthy you are of a year end bonus. If one or more members of that panel doesn't like you personally, then you can kiss your bonus goodbye.

Viewing 121 - 123 of 127 Reviews

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Express Scripts

Express Scripts Client Support Analyst reviews

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overall, satisfying

This place has gone down hill very quickly.

Chaos, Fire drill....EVERYDAY

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