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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Custimer Service Manager reviews

      2.3

      18% would recommend to a friend

      (132 total reviews)
      avatar

      Tim Wentworth

      9% approve of CEO

      40% positive business outlook

      Ratings by category

      2.1

      Compensation and benefits

      2.0

      Diversity & inclusion

      1.8

      Work/Life balance

      1.8

      Career opportunities

      1.7

      Culture & values

      1.7

      Senior management

      Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      132 reviews
      1.0
      Oct 14, 2021

      Heartless

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They paid on time bi-weekly

      Cons

      They do not care about member and there care They in courage the customer service representative to rush through calls with extra pay

      1.0
      Sep 16, 2021

      Dont work here

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its a job and helps keep you solvabt

      Cons

      Everything here is a con. They dont care about

      3.0
      Aug 19, 2021

      Avoid at all cost

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and benefits are ok.

      Cons

      You only get two 15 minute breaks and one 30 minute break. Supervisors have no clue what they are doing. Training is unorganized. No way to accrue additional PTO. No separate PTO and sick time. It is all combined. You can't even step away to utilize the restroom without management sending you a message to get back on the phones. They do not treat you like a human. Just a number. No preparation for the phone calls. Lack of organization. Trash company to work for.

      Viewing 34 - 36 of 132 Reviews
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      Express Scripts reviewsExpress Scripts Custimer Service Manager reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.