Express Scripts Custimer Service Manager reviews

They don't care, all lip service, no accountability, too many over seas contractors, that you can never get ahold of and if you do you don't unerstand them, no one wants to help you, they close tickets b fore the issue is resolved, lip service and nothing has changed, I. Tired of the promises

OVERWORKED! I haven't worked less than a 60 hour week in over a year. The culture at ESI has become insanely toxic and the morale among staff is at an all time low. In 18 months,15 employees in my immediate department have resigned. That's 15 people out of about 45.....in less than two years!! Management can not and should not be trusted at ESI. They are only looking to save their own jobs, and will do and say anything in order to do so. It's a shame because this company could be great, but I don't see things improving anytime soon. The lack of work/life balance, the constant lay offs and the adversarial culture at ESI can only mean things will get worse.