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Express Scripts

Acquired by The Cigna Group

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Express Scripts Custimer Service Manager reviews

2.3

18% would recommend to a friend

(132 total reviews)
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Tim Wentworth

9% approve of CEO

40% positive business outlook

Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

132 reviews
1.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

You meet really good friends. I worked for the Express Scripts in Whitestown, IN it started off as Medco (one of the best companies to work for).....

Cons

Express Scripts took over Medco and became one of the worse companies. They work you entirely to hard for the money they pay. The raises are nothing i started off at $13.00 and was employed here for 4 years and when i left i was only making 13.75. No opportunity for growth

1.0
Aug 18, 2014
Recommend
CEO approval
Business Outlook

Pros

Nice campus, centrally located, clean offices, work from home option.

Cons

Express Scripts likes to pull you in, suck all of your creativity out then toss you to the dogs. Highest turnover for a company I've ever worked for. Senior leadership has no idea what is going on beneath them nor do they care, it's all about numbers and HR marches to a whole different drum altogether. One of our leaders said in a management meeting they didn't care about their attrition since there is a line out the door of people "begging" to work here. It's great for Express Scripts, they can hire in 'green' workers and start them out on the lower end of the pay scale with little to no investment on their part. I always wondered why there were so few older account managers employed by ESI, now I know why... Conceit and greed at it's finest. You're encouraged to work as a team but then pitted against each other at evaluation time, even our directors can't figure out why this model is still in place but their feet are held to the fire just as ours. This is not a place to begin your career. I do the best I can to encourage the many talented people I come in contact with to look elsewhere, to a company who appreciates their talents, ideas, innovations and personalities. ESI leadership has already mentioned to us that this website (glassdoor.com) is completely bogus, inaccurate and biased when it was brought out in a management meeting. Unfortunately, leadership chooses to discard the thoughts and opinions of their own employees as if they didn't matter. If I was asked to discard the thoughts and opinions of my clients then I wouldn't have a job, how is this any different? Please don't buy into the hype that ESI is a great place to work because it's a Fortune 500 company and one of the largest employers in St. Louis, at the end of the day what does that really mean, does it really matter to you or your family?

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Express Scripts Response
11y
We are sorry to hear that your experience was unfavorable. We appreciate all of the feedback we receive – good and not so good. It makes us a better company. We regularly put employees’ ideas and opinions into action through our employee engagement survey. We survey employees to uncover roadblocks, gather opinions, and solicit their ideas about how we can improve the work environment. The feedback is immediately acted upon and new improvement processes are implemented throughout the year.
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Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.