Is Express Scripts a good company to work for as a Custimer Service Manager?

Custimer Service Manager professionals working at Express Scripts have rated their employer with 2.3 out of 5 stars in 132 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Custimer Service Manager Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Custimer Service Manager interview questions at Express Scripts .

Does Express Scripts pay Custimer Service Manager employees well?

Custimer Service Manager professionals rate their compensation and benefits at Express Scripts with 2.1 out of 5 stars based on 132 anonymously submitted employee reviews. This is 41.5% worse than the company average rating for salary and benefits. Find out more about Custimer Service Manager salaries at Express Scripts.

How happy are Custimer Service Manager professionals working at Express Scripts?

18% of Custimer Service Manager employees at Express Scripts would recommend their employer to a friend. This rating has decreased by 56% in the past 12 months. Custimer Service Manager professionals have also rated Express Scripts with a 1.8 rating for work-life-balance, 2.0 rating for diversity and inclusion, 1.7 rating for culture and values and 1.8 rating for career opportunities.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

Skip to content Skip to footer

Notifications

Express Scripts

Acquired by The Cigna Group

Express Scripts Custimer Service Manager reviews

2.3

18% would recommend to a friend

(132 total reviews)

Tim Wentworth

9% approve of CEO

40% positive business outlook

Ratings by category

2.1

Compensation and benefits

2.0

Diversity & inclusion

1.8

Work/Life balance

1.8

Career opportunities

1.7

Culture & values

1.7

Senior management

Custimer Service Manager employees have rated Express Scripts with 2.3 out of 5 stars, based on 132 company reviews on Glassdoor. This indicates that most Custimer Service Manager professionals have an average working experience there. Express Scripts is rated 33% below average by Custimer Service Manager professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

132 reviews

1.0

Nov 15, 2014

It's the worse place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok and bonuses

Cons

They get on you of you go to the bathroom and it's not your break the training socks can't really get bonuses they make it hard

1.0

Oct 20, 2014

Express Scripts a Mediocre Corporation

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work@Home was the best perk, excellent pay, excellent paid time off and medical insurance benefits. Line supervisors pursued professional customer service attributes be demonstrated at all times. Customers were treated with respect and their concerns and issues were brought to an amicable resolution.

Cons

Work@Home perk was removed and found as something not in keeping with a productive work environment, first signs of a mediocre small town corporate mentality. Benefits and pay similar to a cheap WalMart store, with medical insurance that mimic Wal-Mart's plans. Representatives treated as if they were taking catalog orders by phone, instead of providing excellent feedback, pharmaceuticals are not items of clothing! Require much higher levels of attention to detail otherwise customers can be harmed physically.

1.0

Oct 8, 2014

Don't do it

Account manager

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck. You don't have to scrub toilets. You will consume mass amounts of caffeine.

Cons

No work life balance. If you take PTO, plan on working anyway. System tools are continuously failing which causes delays and added stress to those that are client facing.

Viewing 97 - 99 of 132 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Humana

3.7★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Jobs at Express Scripts

View all Custimer Service Manager Jobs

Express Scripts reviews FAQs

Express Scripts reviews Express Scripts Custimer Service Manager reviews

Express Scripts

Express Scripts Custimer Service Manager reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's the worse place to work

Express Scripts a Mediocre Corporation

Don't do it

Top companies for "Compensation and Benefits" near you

Jobs at Express Scripts

Express Scripts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Express Scripts

Express Scripts reviews FAQs