Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Ratings by category

3.2

Compensation and benefits

2.9

Diversity & inclusion

2.7

Work/Life balance

2.5

Career opportunities

2.2

Culture & values

2.1

Senior management

Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

3.0

Aug 19, 2021

Avoid at all cost

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The pay is good and benefits are ok.

Cons

You only get two 15 minute breaks and one 30 minute break. Supervisors have no clue what they are doing. Training is unorganized. No way to accrue additional PTO. No separate PTO and sick time. It is all combined. You can't even step away to utilize the restroom without management sending you a message to get back on the phones. They do not treat you like a human. Just a number. No preparation for the phone calls. Lack of organization. Trash company to work for.

4.0

Aug 18, 2021

Good start

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You receive Instant benefits, time off, pay, and advancement. Interface is easy to understand. Contact training is always there so that you are up to date on changes.

Cons

Working with this company there are not may vons the worst thing that I can probably say would be an issue is having sick days outside of PTO

3.0

Aug 12, 2021

Great place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Loved schedule, great atmosphere, worked from home so that was a plus they provided the equipment for me virtual meetings and training

Cons

Pay is not that great no room for growth within the company decided to move on somewhere else. Job wasn’t for me

Viewing 28 - 30 of 84 Reviews

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Express Scripts Customer Service Representative reviews

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Avoid at all cost

Good start

Great place to work

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