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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)
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Tim Wentworth

31% approve of CEO

33% positive business outlook

Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews
1.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Work@Home was the best perk, excellent pay, excellent paid time off and medical insurance benefits. Line supervisors pursued professional customer service attributes be demonstrated at all times. Customers were treated with respect and their concerns and issues were brought to an amicable resolution.

Cons

Work@Home perk was removed and found as something not in keeping with a productive work environment, first signs of a mediocre small town corporate mentality. Benefits and pay similar to a cheap WalMart store, with medical insurance that mimic Wal-Mart's plans. Representatives treated as if they were taking catalog orders by phone, instead of providing excellent feedback, pharmaceuticals are not items of clothing! Require much higher levels of attention to detail otherwise customers can be harmed physically.

1.0
Sep 26, 2014
Recommend
CEO approval
Business Outlook

Pros

You meet really good friends. I worked for the Express Scripts in Whitestown, IN it started off as Medco (one of the best companies to work for).....

Cons

Express Scripts took over Medco and became one of the worse companies. They work you entirely to hard for the money they pay. The raises are nothing i started off at $13.00 and was employed here for 4 years and when i left i was only making 13.75. No opportunity for growth

Viewing 64 - 66 of 84 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.