Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews

1.0

Jan 28, 2014

Dreadful

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

This is a 20 word minimum, no pros to working for ESI

Cons

You will be lucky to get a pay raise annually. The benefits are ok, but not stellar. My supervisor was wonderful which is why I lasted as long as I did. Upper management is the worst thing to happen to the company especially with ESI buying out Medco Legacy.

1.0

Dec 31, 2013

Medco Employee.. Was great till Express bought us

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

could work from home. bonus was good if you worked yourself to death

Cons

after being purchased by express scripts this company became more sales driven and not so much customer service related. Micromanaged by supervisor that have very little experience. received 4 monitored calls at 100% with many awards and yet was fired for "below standard" work...this was due to being vocal about the new sales related work that was mandatory. management does not want to hear our opinion. worked there 7 years was fired by a sup who had 1.5 years total.

1.0

Nov 11, 2013

Do whatever you can to stay away from this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home option, Coworkers are friendly and caring, You might be able to advance in the company and they might give you a pay raise

Cons

Bad management, low raises, took away all perks we had as Medco Health before the buyout, This money hungry corporation even took away our Thanksgiving turkey we used to get yearly, treats employees more like work horses than an employee, Company will write you up for long call times even if you deal with all Medicare(elderly) patients

Viewing 67 - 69 of 84 Reviews

Top companies for "Compensation and Benefits" near you

Kaiser Permanente

4.2★Compensation & Benefits

Humana

3.7★Compensation & Benefits

Elevance Health

3.6★Compensation & Benefits

The Cigna Group

3.5★Compensation & Benefits

Express Scripts

Express Scripts Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Dreadful

Medco Employee.. Was great till Express bought us

Do whatever you can to stay away from this company

Top companies for "Compensation and Benefits" near you

Jobs at Express Scripts

Express Scripts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Top companies for "Compensation and Benefits" near you

Express Scripts reviews FAQs

Jobs at Express Scripts