Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Ratings by demographic groups

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Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews

2.0

Oct 27, 2012

The merger of ESI and MHS has been terrible.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The merger has been seamless.

Cons

Long term employees of MHS had all of their hard earned personal and vacation time yanked from under them. ESI does not present any more opportunities for career growth than MHS.

4.0

May 13, 2012

overall, satisfying

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The reward of knowing I'm helping people obtain the medications that are needed; assisting pharmacists, adjusters & prescribers with the proper care of their patients/clients. Educating people can be very rewarding.

Cons

Dealing with lazy people that assist as little as possible(my coworkers or others). Pharmacies that refuse to call to assist patients with medication authorizations and doctor's offices that refuse to fax/call in prescription for their patients or insist on a fee for faxing presciptions.

1.0

May 8, 2010

ESI Does not care about it's workers

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

To try and help the Pt get their meds when there are issues.

Cons

Supervisors Not know the job of the employees they are supervising. Unrealistic productivity #'s Work "Hard & Faster" and don't make a mistake working "harder & faster" or we will fire you. Local Management breaking. not following the Union contract unless it benefits them.

Viewing 79 - 81 of 84 Reviews

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Express Scripts

Express Scripts Customer Service Representative reviews

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The merger of ESI and MHS has been terrible.

overall, satisfying

ESI Does not care about it's workers

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