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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Customer Service Representative reviews

      2.4

      32% would recommend to a friend

      (84 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      84 reviews
      2.0
      Mar 19, 2023

      Very Stressful & Micromanaged

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned some new skills and met new people.

      Cons

      The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

      Viewing 10 - 12 of 84 Reviews
      Related searches: Express Scripts Customer Service Representative jobs | Express Scripts Customer Service Representative salaries | Express Scripts benefits | Express Scripts Customer Service Representative interviews
      Express Scripts reviewsExpress Scripts Customer Service Representative reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.