Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Ratings by category

3.2

Compensation and benefits

2.9

Diversity & inclusion

2.7

Work/Life balance

2.5

Career opportunities

2.2

Culture & values

2.1

Senior management

Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

84 reviews

3.0

Aug 13, 2024

Working

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Night shift 10 hour shift

Cons

No shift bid in over a year Saturdays are busy and no help lately Not flexible with moving up

3.0

Apr 11, 2024

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, stable hours, caring managers

Cons

Salaries and bonuses could use work

1.0

Oct 26, 2023

Don't Bother

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

You get to work from home

Cons

I could make more money working the drive thru line at the local Chik Fil A. This was fine when I took the job, because my goal was to get my foot in the door in a new field, In 18 months, however, I have been upskilled, trained and promoted. I have been told I am one of the top 20 agents in the department in terms of metrics. My last "promotion" was forced and came with no pay increase, less time off, and inability to seek any other internal positions for 6 months. I had hoped working for a legitimate company would be different in how top performers are treated, but I was wrong. It pays to be bad at your job here as well.

Viewing 7 - 9 of 84 Reviews

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Express Scripts Customer Service Representative reviews

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Don't Bother

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