Is Express Scripts a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Express Scripts have rated their employer with 2.4 out of 5 stars in 84 Glassdoor reviews. This is a lower than average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service Representative Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Express Scripts .

Does Express Scripts pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Express Scripts with 3.2 out of 5 stars based on 84 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

Express Scripts Customer Service Representative reviews

2.4

32% would recommend to a friend

(84 total reviews)

Tim Wentworth

31% approve of CEO

33% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

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Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

84 reviews

4.0

Aug 30, 2022

Good Company some things need to change thought

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Paid 5-Week Training Great PTO and Holidays off Very laid back managenmet as long as you are doing you job Can move up or move Lateral for advancement Company provided equipment Offered voluntary time off when calls were really low

Cons

Training needed to be more in depth for the position it was more towards laws and the company. You dont move up or lateral as fast as they say in the interview . You get quality graded on one call a week and need to be at an average of 92% if you dont meet the average after a few months you will be fired. Even if you meet the rx conversion goals they dont care if your quality is bad.

1.0

Aug 7, 2022

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Some good employees. Good benefits

Cons

Nor willing to pay more money Managers rude

4.0

Jul 14, 2022

Hard working in patient

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I was able to assist members that were calling about their medication .

Cons

Sometimes members will yell at you while you’re doing a override for them.

Viewing 13 - 15 of 84 Reviews

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Express Scripts

Express Scripts Customer Service Representative reviews

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Reviews by job title

Good Company some things need to change thought

Customer service

Hard working in patient

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