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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Customer Service Representative reviews

      2.4

      32% would recommend to a friend

      (84 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      33% positive business outlook

      Ratings by demographic groups

      Customer Service Representative employees have rated Express Scripts with 2.4 out of 5 stars, based on 84 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an average working experience there. Express Scripts is rated 30% below average by Customer Service Representative professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      84 reviews
      2.0
      Mar 14, 2022

      Joke

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home. Impossible bonuses.

      Cons

      Call monitoring is degrading bonuses are impossible your being setup on calls to make bonuses impossible, complicated calls are capped to 8minute anything above that you get scrutinized for. Under trained dealing with Medicare recipients and insurance we have no clue of what we are doing. Told to follow millions of pages of so called guides that never give guidance for complicated calls which are so stressful dealing with insurance claims we do not get paid like an insurance agent and we definitely are not trained enough. Not sure why Medicare allows this.

      Viewing 16 - 18 of 84 Reviews
      Related searches: Express Scripts Customer Service Representative jobs | Express Scripts Customer Service Representative salaries | Express Scripts benefits | Express Scripts Customer Service Representative interviews
      Express Scripts reviewsExpress Scripts Customer Service Representative reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.