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Express Scripts

Acquired by The Cigna Group

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Express Scripts Patient Care Associate reviews

2.7

3% would recommend to a friend

(223 total reviews)
avatar

Tim Wentworth

51% approve of CEO

2% positive business outlook

Patient Care Associate employees have rated Express Scripts with 2.7 out of 5 stars, based on 223 company reviews on Glassdoor. This indicates that most Patient Care Associate professionals have an average working experience there. Express Scripts is rated 21% below average by Patient Care Associate professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

223 reviews
2.0
Aug 29, 2013

Patient Care Advocate

Recommend
CEO approval
Business Outlook

Pros

You can feel good about reviewing insurance benefits, and you help members learn how to make benefits work for them and get the best discounts.

Cons

The company has begun to focus on statistics alone rather than 1 call resolution. This seems to be causing disgruntled members and thus increasing call time which is the standard upon which you will be rated. Work at home positions have been virtually eliminated.

1.0
Aug 28, 2013

Just wrong

Recommend
CEO approval
Business Outlook

Pros

Being able to help people receive life saving medication

Cons

listening to customer after customer call to complain that their loved one is about to die because that person did not get the medication on time due to not being able to pay thousands of dollars for meds or human error... I hated it! Your calls are always on a 3 minute timer taking calls fast is the main priority NOT CUSTOMER SERVICE

2.0
Jul 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Medco acquisition. Great benefits. Set schedule. No dress code.

Cons

Very sedentary job. Customers were not happy most of the time because meds weren't shipped when they were supposed to. Very stressful. I've read all the reviews and I'm not surprised that employees to meds to be able to function at work. Lots of change. Every week there was a new way of doing things. Mostly chaos because of the merger. Low pay and bogus bonus because when you finally got your stats up, they would train you in another area to bring your stats down. Needs to follow more of Medco's policies. They were number one for a reason. They offered great pay and less scripting.

Viewing 205 - 207 of 223 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.