Express Scripts Pharmacy Operations Manager reviews

This is a thankless job. The metric for keeping your job is your rate. Quality has no recorded metric, I've never heard of anyone here getting fired for quality. Back to rate - the only thing that matters is the rate number, did I mention you get credit for either processing the prescription or completely unclearing the whole thing? They call this Defer'ing work which again they dont track and can only be recognized when another employee sees your work and takes the time to Email their supervisor, which doesn't happen, because it slows their rate down. I actually liked the Job when it was Medco. We had quality meetings bi-monthly where we discussed issues, we had prepared meals a few times per year, our birthdays were recognized, our annual Hire date was recognized with a small party with treats, we had bonuses, we received a gift card for christmas, etc. All these things are gone. Did I mention we have a 3 year pay freeze?

The pay is awful for pharmacy techs, considering the amount of work they are expected to perform. Instead of being treated as the backbone of the operation, techs are treated as expendable robots.Techs with specialized roles are expected to perform in leadership roles with no extra compensation. Trainers, expeditors receive no raise to kill themselves, sometimes without necessary resources to do their jobs effectively. They sign up for these roles, hoping that they will get a promotion one day, but there are rarely any opportunities for advancement.