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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)
avatar

Tim Wentworth

31% approve of CEO

40% positive business outlook

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews
5.0
Apr 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Had flexibility in company in positions

Cons

Multiple mergers have occurred through the years

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Express Scripts Response
7y
We’re ecstatic to know you enjoyed your tenure with Express Scripts and glad to know you’ve been able to take advantage of the flexibility we offer our employees. We wish you luck on your future endeavors and grateful for the work that you did for us.
3.0
Apr 24, 2019

Pay

Recommend
CEO approval
Business Outlook

Pros

Overtime was great and supervisors were understanding

Cons

Brakes were to short

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Express Scripts Response
7y
Thank you for taking the time to leave a review. We’re so glad to hear you enjoyed your supervisors. Thanks so much for your service to this company!
4.0
Nov 19, 2018

support2

Recommend
CEO approval
Business Outlook

Pros

great friends and co-workers who help you with difficult calls

Cons

some things were last minute

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Express Scripts Response
7y
We’re glad to hear you had a support system to help you through difficult calls during your time at Express Scripts. Regarding your concerns with planning, we are continuously making improvements to ensure proper preparation and organization throughout the company. Thank you
Viewing 55 - 57 of 125 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.