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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)
avatar

Tim Wentworth

31% approve of CEO

40% positive business outlook

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews
3.0
May 3, 2018

Account Manager

Recommend
CEO approval
Business Outlook

Pros

Great mission statement for employees to work from

Cons

Lots of mergers have caused management to lose sight of the goal at times.

1.0
Oct 19, 2017

Account Manager

Recommend
CEO approval
Business Outlook

Pros

It only took me 15 mins to get to work

Cons

Management is terrible. Looking back I would have been better off being unemployed. I was belittled and borderline harassed. I was warned about the ESI culture but I thought it was just coming from disgruntled employees , I am here to tell you that it was worse than I ever expected. I did the job of three people and never received as much as a thank you. ESI absolutely lives up to it's reputation. If you are reading this because you are contemplating a career with this organization, RUN I promise you can do better.

2.0
Sep 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Good salary, work from home, although it appears they are pulling back on that flexibility

Cons

Constantly tout work life balance, but then give assignments that make that impossible. Very long hours, and usually only hear from management if they are unhappy. Express Scripts idea of saving money is simply to fire people. Fire one overpaid executive, save 10 jobs.

Viewing 58 - 60 of 125 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.