2.0
Sep 10, 2015
Senior Patient Care Advocate-Inbound Call Team
Anonymous employee
Current employee, more than 5 years
Saint Louis, MO
Recommend
CEO approval
Business Outlook
Pros
I used to enjoy my job until we merged with Medco and my department became a call team. My role is not defined as a customer service rep, but it feels like I am in some sense.
Cons
The department that I work in feels as though it's slowly dwindling away even though upper management states that it's not. We have daily changes to our work processes and policies and procedures. Raises never seem like enough. Speaking to disgruntled patients and having limitations on what you can actually do to help
