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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(663 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Reviews by job title

663 reviews

Reviews about "Career Development"

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2.0
Jun 17, 2013

Leaving in a week

Recommend
CEO approval
Business Outlook

Pros

For me, the best reason is that it is close to my home. If you prefer repetitive, routine work, then you may like it.

Cons

It's "all about the numbers". More emphasis is placed on productivity numbers than customer service. Expected productivity rates are unrealistic and result in associates doing whatever is necessary to make the rates, which includes shortcuts that do not result in beneficial outcomes, . Customer service gets lip service only, it is not a priority, which is evident for customers and Dr's offices who call in and cannot talk to a live person because so many departments use voice mail as a first line. Not many advancement opportunities for pharmacists. Loads of Supervisor positions for technicians since they are paid less. Pharmacists are not valued for their knowledge or experience. If you can't make the numbers, you are out.

4.0
Jun 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible work environment, numerous work at home positions available, casual dress code, fair bonus program, can carry a good portion of Paid Time Off balance forward each calendar year, career growth opportunities exist if you are a stellar employee. Very professional team members. I benefit greatly from the college compensation program which is offered to all full time employees.

Cons

Would like to see a bit more diversity in the work place. Work life balance a bit difficult because high weekly work hours are the set expectation of most employees. Customer service reps's could use more training and orientation. Expect that you learn the job very quickly. Would like to see more training programs.

Viewing 622 - 624 of 663 Reviews

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