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Express Scripts

Acquired by The Cigna Group

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Express Scripts reviews

3.1

48% would recommend to a friend

(922 total reviews)
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Tim Wentworth

58% approve of CEO

32% positive business outlook

Reviews by job title

922 reviews

Reviews about "Compensation"

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1.0
Jul 8, 2014

Grown way too big and imploding

Recommend
CEO approval
Business Outlook

Pros

Bonus is great and many people give this as a pro. However, the company must perform in order for these to be paid out. There was a '0' year a few years back. Not a great bonus then. One of the few companies that I have worked at where the mission statement actually meant something and the company lived by it. That has faded since the Medco acquisition but I expect it will come back.

Cons

Countless con's. Like i said, the bonus is great - but the company wants you to believe that the pay is above what other companies are paying and the bonus gets you out of the league. I drank that Kool-Aid for years and then went out found a job with a hire base and a gazillion other perks including a very competitive bonus structure. They dysfunction has grown since the acquisition. Employee surveys were taken and there has been no action taken to correct problems. Leadership was focused on cost cutting and sent many jobs overseas. Now they don't know why they don't have any SME's left. HR is powerless and inept. The calibration system sucks but I still believe in the principles. It's just that nobody has the desire to make it consistent and fair. It is truly a popularity contest when it should be about the work you produce. I've been in those discussions, and have witnessed the politics at play. This is about somebody's career, not how well they talked about the stuff they weren't delivering. Talk is cheap and the company rewards those that spin, not those that do because the leaders don't want to take the time to really dig in figure out who is doing the actual work and who is only talking about it.

2.0
Jul 3, 2014

Customer service manager

Recommend
CEO approval
Business Outlook

Pros

Good salary. Ok schedules good bonuses.

Cons

Poor communication across organization. Poor executive leadership. No commitment to employees or client strictly about the bottom line.. No true leadership development . The company does not have a good training program for their new hire resulting in huge turnover.

2.0
Jul 2, 2014

Good Intentions, Failed Execution

Recommend
CEO approval
Business Outlook

Pros

Good Salary, Good Benefits, Strong sense of unity, good value prop, most people who work for Express Scripts are highly skilled, and want to do well. Strong mid level leadership.

Cons

Silo-ed approach to problem solving, Grown too big to adequately sustain strong customer focus. True concern for member and client experience has taken a back seat to clinical innovation and grabbing for more market share. There is a "culture of fear". Most employees are afraid to ask, tell of share, and most of the time the person who matters (leadership) is too busy to actively listen.

Viewing 766 - 768 of 922 Reviews

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