Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"Good benefits and PTO." ((in 428 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 249 reviews)); "Flexible work from home when needed" ((in 168 reviews)); "Great people in "the trenches" who are dedicated and want to "do the right thing."" ((in 168 reviews)); "Flexibility and great coworkers WFH" ((in 66 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"Management is horrible they are unwilling to help they act like they care but don't." ((in 236 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 169 reviews)); "That is an excuse for poor leadership." ((in 89 reviews)); "No training opportunities unless you are willing to do it on your own time and pay for it yourself." ((in 78 reviews)); "Upper management does not care at all about employees!" ((in 73 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (125 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews

1.0

Jan 21, 2025

Horrible company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None it’s terrible to work here

Cons

Management, nepotism and favouritism, bullying from management and no chance of progressing in company or paid fairly for the level of work expected

3.0

Jan 6, 2025

Mediocre at Best

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote and good insurance for employees.

Cons

Culture, middle management, dinosaur aged equipment, training is almost unbearable, shifts, advancement opportunities.

3.0

Aug 13, 2024

Working

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home Night shift 10 hour shift

Cons

No shift bid in over a year Saturdays are busy and no help lately Not flexible with moving up

Viewing 7 - 9 of 125 Reviews

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Express Scripts Customer Service (CSR) reviews

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