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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Customer Service (CSR) reviews

      3.1

      41% would recommend to a friend

      (125 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      125 reviews
      2.0
      Mar 19, 2023

      Very Stressful & Micromanaged

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      I learned some new skills and met new people.

      Cons

      The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

      Viewing 13 - 15 of 125 Reviews
      Related searches: Express Scripts Customer Service (CSR) jobs | Express Scripts Customer Service (CSR) salaries | Express Scripts benefits | Express Scripts Customer Service (CSR) interviews
      Express Scripts reviewsExpress Scripts Customer Service (CSR) reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.