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      Express Scripts

      Acquired by The Cigna Group

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      Express Scripts Customer Service (CSR) reviews

      3.1

      41% would recommend to a friend

      (125 total reviews)
      avatar

      Tim Wentworth

      31% approve of CEO

      40% positive business outlook

      Ratings by demographic groups

      Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      125 reviews
      1.0
      Oct 26, 2023

      Don't Bother

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get to work from home

      Cons

      I could make more money working the drive thru line at the local Chik Fil A. This was fine when I took the job, because my goal was to get my foot in the door in a new field, In 18 months, however, I have been upskilled, trained and promoted. I have been told I am one of the top 20 agents in the department in terms of metrics. My last "promotion" was forced and came with no pay increase, less time off, and inability to seek any other internal positions for 6 months. I had hoped working for a legitimate company would be different in how top performers are treated, but I was wrong. It pays to be bad at your job here as well.

      Viewing 10 - 12 of 125 Reviews
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      Express Scripts reviewsExpress Scripts Customer Service (CSR) reviews

      Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.