Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Diversity & inclusion

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.5

Senior management

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

2.0

Dec 20, 2014

Loved my job. Hated the culture after the merger.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work at home. Great pay and benefits!

Cons

The customers needs went out the window. Moral was terrible!

1.0

Dec 2, 2014

I felt like I was in highschool!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

I really cant say any pros about this job except for the fact that the food was really good.

Cons

It felt like high school all over again and that has been years ago for me. the food was OVER PRICED and the parking was terrible, it took all of 25 minutes just to find a parking spot.

1.0

Nov 17, 2014

Express Script doesn't really care about there empoyees or there customers.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The Cafe food was okay added i only got a 30 min lunch. Medco had better morals then the new name Express Scripts, they are really only about trying to save money by hiring temp employees and providing bad customer service. If you are looking for a 90 prescription company go with CVS.

Cons

I literally seen people that worked for the company for 15+ years offered severance checks and asked to leave or they wouldn't receive another pay rise at the company, just to hire in temp employees and lie and offer them a permeant job

Viewing 88 - 90 of 125 Reviews

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Express Scripts

Express Scripts Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Loved my job. Hated the culture after the merger.

I felt like I was in highschool!

Express Script doesn't really care about there empoyees or there customers.

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