Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Diversity & inclusion

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.5

Senior management

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

1.0

Nov 15, 2014

It's the worse place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Benefits are ok and bonuses

Cons

They get on you of you go to the bathroom and it's not your break the training socks can't really get bonuses they make it hard

1.0

Oct 20, 2014

Express Scripts a Mediocre Corporation

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work@Home was the best perk, excellent pay, excellent paid time off and medical insurance benefits. Line supervisors pursued professional customer service attributes be demonstrated at all times. Customers were treated with respect and their concerns and issues were brought to an amicable resolution.

Cons

Work@Home perk was removed and found as something not in keeping with a productive work environment, first signs of a mediocre small town corporate mentality. Benefits and pay similar to a cheap WalMart store, with medical insurance that mimic Wal-Mart's plans. Representatives treated as if they were taking catalog orders by phone, instead of providing excellent feedback, pharmaceuticals are not items of clothing! Require much higher levels of attention to detail otherwise customers can be harmed physically.

1.0

Oct 8, 2014

Don't do it

Account manager

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck. You don't have to scrub toilets. You will consume mass amounts of caffeine.

Cons

No work life balance. If you take PTO, plan on working anyway. System tools are continuously failing which causes delays and added stress to those that are client facing.

Viewing 91 - 93 of 125 Reviews

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Express Scripts reviews FAQs

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Express Scripts

Express Scripts Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's the worse place to work

Express Scripts a Mediocre Corporation

Don't do it

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