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Express Scripts

Acquired by The Cigna Group

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Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)
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Tim Wentworth

31% approve of CEO

40% positive business outlook

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Reviews by job title

125 reviews
1.0
Jan 28, 2014

Dreadful

Recommend
CEO approval
Business Outlook

Pros

This is a 20 word minimum, no pros to working for ESI

Cons

You will be lucky to get a pay raise annually. The benefits are ok, but not stellar. My supervisor was wonderful which is why I lasted as long as I did. Upper management is the worst thing to happen to the company especially with ESI buying out Medco Legacy.

1.0
Dec 31, 2013
Recommend
CEO approval
Business Outlook

Pros

could work from home. bonus was good if you worked yourself to death

Cons

after being purchased by express scripts this company became more sales driven and not so much customer service related. Micromanaged by supervisor that have very little experience. received 4 monitored calls at 100% with many awards and yet was fired for "below standard" work...this was due to being vocal about the new sales related work that was mandatory. management does not want to hear our opinion. worked there 7 years was fired by a sup who had 1.5 years total.

Viewing 100 - 102 of 125 Reviews

Glassdoor has 3,800 Express Scripts reviews submitted anonymously by Express Scripts employees. Read employee reviews and ratings on Glassdoor to decide if Express Scripts is right for you.