Is Express Scripts a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Express Scripts have rated their employer with 3.1 out of 5 stars in 125 Glassdoor reviews. This is an average score with the overall rating of Express Scripts employees being 3.1 out of 5 stars. Search open Customer Service (CSR) Jobs at Express Scripts now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Express Scripts .

Does Express Scripts pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Express Scripts with 3.4 out of 5 stars based on 125 anonymously submitted employee reviews. This is 6.1% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Express Scripts.

What are the top reviewed jobs at Express Scripts?

Patient Care Advocate (190) , Pharmacy Technician (120) , Customer Service Representative (86) , Senior Manager (64) , Business Analyst (53) , Director (47) , Staff Pharmacist (47) , Certified Pharmacy Technician (42) , Manager (37) , Project Manager (37) , Prior Authorization Representative (36) , Account Manager (35) , Pharmacist (33) , Software Engineer (28) , Financial Analyst (25)

What are the pros of working at Express Scripts according to real employee reviews?

"The benefits are good and varied." ((in 436 reviews)); "The only pro I can think of is we had a union from when we were Medco so we had good pay because of that" ((in 245 reviews)); "Great people to work with and many aspects of the business which were interesting to learn." ((in 170 reviews)); "Work from home sometimes is good." ((in 163 reviews)); "Flexibility and great coworkers WFH" ((in 68 reviews))

What are the cons of working at Express Scripts according to real employee reviews?

"unable to retain top talent because of poor management" ((in 242 reviews)); "If you are on a team that is overloaded you will have no work life balance" ((in 175 reviews)); "No training or management" ((in 73 reviews)); "Upper management does not care at all about employees!" ((in 72 reviews)); "It takes a year or more to remove bad managers." ((in 60 reviews))

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Express Scripts

Acquired by The Cigna Group

Express Scripts Customer Service (CSR) reviews

3.1

41% would recommend to a friend

(125 total reviews)

Tim Wentworth

31% approve of CEO

40% positive business outlook

Ratings by category

3.4

Compensation and benefits

3.2

Diversity & inclusion

2.9

Work/Life balance

2.8

Career opportunities

2.6

Culture & values

2.5

Senior management

Customer Service (CSR) employees have rated Express Scripts with 3.1 out of 5 stars, based on 125 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Express Scripts is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Healthcare industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

125 reviews

1.0

Nov 11, 2013

Do whatever you can to stay away from this company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home option, Coworkers are friendly and caring, You might be able to advance in the company and they might give you a pay raise

Cons

Bad management, low raises, took away all perks we had as Medco Health before the buyout, This money hungry corporation even took away our Thanksgiving turkey we used to get yearly, treats employees more like work horses than an employee, Company will write you up for long call times even if you deal with all Medicare(elderly) patients

3.0

Oct 16, 2013

It was very stressful.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The salary was decent and the other employees in my department were great to work with. The hours were good and the team leads were helpful when needed.

Cons

There are too many management possitions for the amount of employees. It is a union shop but the union doesn't stand behind the employees at all. If the company doesn't want to keep paying long term employees their salaries they just get rid of the department you work in but in a way that keeps you from getting a severence package.

3.0

Oct 15, 2013

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great Benefits Great People Ability to structure office and at home work to meet personal needs

Cons

Upper management does not seem to have a individual and smaller client in mind Poor support structure and access to assistance when needed

Viewing 103 - 105 of 125 Reviews

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Express Scripts reviews FAQs

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Express Scripts

Express Scripts Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Do whatever you can to stay away from this company

It was very stressful.

Account Manager

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