Express Scripts Patient/Client Advocate reviews

If you or your kids get sick and you need to call out that day, it's an attendance impact. So even if you met all their metrics, you lose any bonus you may have been entitled to. AHT is unrealistic, if you are truly being a Patient Care Advocate. You can also lose your bonuses if you don't do enough conversions from retail to mail order. They train you in too many cores so you are mediocre in everything instead of an expert in one or two. I could go on and on about quality score reviews, just another way to prevent you from earning your bonuses. Their equipment is outdated and it's like pulling teeth to get replaced. I work from home so everytime there is a thunderstorm and power goes out, it takes awhile to reboot your system.

High turn over, no work/life balance, back to back calls and constant change. They care more about numbers than patients, medicine and employees. Instead of being a huge team, it is everyone against everyone (ex: supervisor ratings and rankings, a bunch of dedicated teams, team rating and rankings) there's no real unity within Accredo. Systems, policies and work changes on a almost month to month basis.