Express Scripts reviews about "manager"

George Paz has lost contact with the employees as the company grew. This week the new schedules were released for the Pharmacists. Most shifts now start a 1:30 in the afternoon and don't end till 10 at night, they have also taken away our weekends and holidays! Now we are working a worse shift for far less pay then the retail Pharmacists. After many years with the company I seen it grow from a great start up company that cared about its employees to one that treats there employees like slaves! PTO does not exist as you have to sign up an year in advance to even have a shot at getting a day off. I have been on the phone with many Pharmacist's the last two nights, I can't even explain how upset they are.

The Con's are that the first line of supervisors and call takers have to put up with having to deal with and watch the "clicks" of managers and positions on up try to lead you and sometime don't even know their job let alone ours. Both call takers and first line supervisors are generally keep truly in the dark about what is happening and going to happen in the workplace on a daily and monthly basis. Even when managers themselves would call a unit meeting, a lot of questions by staff we're always skirted around so no real answers were received and you would leave the meeting scratching your head asking yourself, what just happened. There was a very vocalized "open door policy" but hardly anyone used it in fear of then being picked on in your weekly monitors, which would add such a greater level of stress to an already high job stress level that people would even sometimes quite. I saw this happen to many very good people who the company should have sought to keep as they were actually doing the correct job and asking relevant questions. It was like there was always something being hidden from us and such a sweatshop type mentality of upper management, it was just horrible. Another review mentioned "greed"... yes this company is all about that. Don't for a moment think that the company is really for the customer, not so much, I saw too much to the contrary. I mean I get it, it is a for profit business, and that's good, it has just gone way to far to the other side and has lost it's vision and purpose. Also don't think this review is specific to the call center, I had friends in the dispensing pharmacy, operations, client services and clerical. The same feelings and thoughts about the company we're and I'm sure are still the same. As an after thought I used to get a kick out of the internal "assessment of the company" that we would all take yearly and sometimes bi-yearly, I still just now chuckled to myself, as it always came back that 85% or greater of the employees thought it was such a great place to work. We who worked there knew why it came back so hi a "good" rating, one word, "Scared" . Most people who took it, even though it was done by independent contractor, felt the company could figure out who was filling it out and then that person too would be picked on. Really sad if you think about, but gosh management would sure wag that report in our faces saying how much the employees loved the place. All I have to say is that was part of their ongoing self delusion. I hope this helps anyone who is thinking about going to work for Express Scripts, just think about it carefully. Just so you know I left of my own free will in good standing after just being fed up with all the shenanigans, so I'm not a fired disgruntled ex-employee and I was able to go off my blood pressure pill's within two week's after leaving.. Really!

No work life balance. It feels like a gang war between ESI and Medco employees. They protect the people who used to work with them at their previous company whether they are qualified or not. Project managers are more like analysts in some departments. Director wasted people's time with dumb assignments that added no value to the company. Why would project managers be listening to 50 calls a day? Where they do that at? Express Scripts. Client needs are not the priority. Members are suffering due to inept processes that people either don't know how to fix or too prideful to fix since it was supposed to be a perfect system. New system is so flawed and so inflexible, it's pathetic. Expect you to work a ridiculous amount of hours with not even a thank you.

This place favors Nepotism and honestly, it might be more heavily associated with the Medco side of things. We see jobs created for people who are failing at their present positions and this happens because, those employees are related to others or they know somebody high up in the company. There's also been times when jobs were created for people two and three times over the course of two years just to give certain favorites more money that they didn't deserve. All this Nepotism has created Anxiety for those hoping to get a fair shake and yet they're trapped under a relative of one of the management staff who couldn't even do the job they are doing but, was promoted to save the relatives job. Meanwhile, these managers take 3 and 4 hour off-site (not client related) lunches at times and if they need time off they get it and never seem to have to answer to anyone for their actions. However, since the Express-Scripts merger things have gotten slightly more fair, now it isn't just the people the Management manipulated that have anxiety, it is the Managers themselves as well but, their tyrannical nature has only come to the surface through all of this as they put more pressure on those that they used to protect.

Terrible management, no ownership, micromanagement and company-wide layoffs with merger with Medco.

Company has gone through a tremendous growth way too quickly and in my opinion no thought was really given as to how it was going to affect the individuals who make the company work. Lots of key folks were lost due to lay offs or people just too stressed to stay. Unfortunately this means that those who are left are picking up the slack without any additional compensation for the extra hours and holidays worked. Being salaried, overtime pay is not an option. Year end ratings put you up against your peers in a competitive fashion. Unfortunately, sometimes hard work doesn't always put you at the top percentile. Overworked, makes you feel underpaid for what's expected. You do more and more is expected in the name of year end reviews.

Horrible work live balance - so bad they stopped using to term around me. In many cases GE forced rankings are politically decided and then annual reviews are made to fit the rating which I find dishonest and unfair. Very poor investment in people and software technology. Could be move effective if they had better feedback loops like chargeback on infrastructure and invested in software technology - better tools, current tools at a reasonable release - rather than changing after software goes off support. Their cost saving plans hurt some patients, including me. They should give doctors more control over the care of patients and not squeeze as much out of stingy pharmacy benefits so they can make higher profits. Managers tend to live in ivory towers and look down on and disregard the workes.