Figure Customer Success Operations Associate reviews

Unfortunately the Cons outweigh the Pros -Limited Managerial Support: Only a few managers are truly knowledgeable and approachable. (Shoutout to C. Spina for holding it down.) - Lack of Diversity in Advancement: Promotions and job security appear to favor a specific look. - Unnecessarily Complicated Workflows: Processes are more difficult than they need to be. - Heavy Call Volume: Despite varied responsibilities, the role often feels like a call center job. - Low Employee Morale: Negative work culture persists. - Disconnected Leadership: Higher-ups, with the exception of Rich, are unapproachable. - Frequent Changes Without Employee Input: Critical decisions are made without consulting staff. - Increased Workload Without Incentives: Originations and Servicing have merged, but without added compensation. - Nonstop Work Expectations: Employees must manage chats, emails, and phone calls all day with no real downtime. - Strict Scheduling Policies: Micromanagement is prevalent, with little flexibility. - Discourages Workplace Camaraderie – A sense of community among employees is not supported. - Strict Attendance Policies – Even minor tardiness can lead to a written warning or termination. - Parking Expenses – Employees must cover their own parking costs.

There are - at the time of writing this - many downsides to working at Figure. - The training is not dynamic enough to prepare new associates for what they will be experiencing causing them to either spend personal time trying to mange the brutally unorganized source material the company has gathered, reduce performance output to minimum standards just to get by causing additional stress on more seasoned associates, or recognize the bait and switch Figure produces and immediately withdraw their interests. - With or without the desire to better performance, there are gaps in 'trickle down' information that makes it difficult - in some cases impossible - to improve KPI's. This can come in the form of KPI systems that are not yet fully developed but are still being used, lack of information regarding what floor-level actions can be done to improve metrics, and visibility to personal metrics being non-existent until you're being told you're no longer welcome back at the company. - The existential dread of coming in everyday seeing or hearing your team being fired while your performance is seemingly unknown. Others - including myself - have mentioned a significant decrease in their mental and physical health during the course of employment only to have it relieved once no longer employed with Figure. Attempts at discussing this increasing stress with people leaders have also failed or are "looked into" without follow up. - The values that were once established are no longer present (transparency for example) and much of the lower levels of the Company are dominated by cliques. If you were popular in high school and wish to relive that feeling, this may be the place for you. Ultimately I cannot recommend the employment of Figure to anyone who wishes to maintain a healthy mental state. Where it used to be a pinnacle of what modern employment should be, it has now crumbled into a corporate joke.